The customer is a large European logistics service provider which operates in more than 140 countries. It is 100% PE owned.

While the company was growing through acquisitions in many countries, working methods had hardly evolved to adapt to the changing environment and profitability dropped.

An extensive program aiming at radically changing some fundamental processes was launched. Specifically, the objective was to implement cross-cutting actions between countries instead of trying to optimise the results of each country.

The Interim Manager role was primarily to help country managers and major segment of business leaders to identify concrete actions to improve performance. These actions focused on operational processes designed and deployed internationally (instead of locally) to make the company offer more attractive and to increase revenues.

Also set up shared service centres in a European country where labour costs are lower, creation of a Group Purchasing team, and overhauling the core system and developing digital technologies to improve CS.